Your privacy is important to us. Thisstatement outlines our policy on how we manage the personal information we holdabout our customers, shareholders and others. It applies to HYPEX and thePartnered Companies.
It is our policy to respect theconfidentiality of information and the privacy of individuals.
If you choose not to provide the informationwe need to fulfil your request for a specific product or service, we may not beable to provide you with the requested product or service.
We may collect personal identificationinformation from Users in a variety of ways, including, but not limited to,when Users visit our Site, register on our Site, place an order, fill out aform, and in connection with other activities, services, features or resourceswe make available on our Site. Users may be asked for, as appropriate, name,email address, phone number. Users intending to use certain services may beasked for, as appropriate, residential address, date of birth, nationality,gender, identity documentation, and relevant bank and payment card information.
We will collect personal identificationinformation from Users only if they voluntarily submit such information to us.Users can always refuse to supply personally identification information, exceptthat it may prevent them from engaging in certain Site related activities. Wemay collect additional information you may disclose to our customer supportteam.
We may collect non-personal identificationinformation about a User whenever they interact with our Site. Non-personalidentification information may include technical information about the User’smeans of connection to our Site, such as details of the User’s browser,computer operating system, smartphone, the Internet service providers utilizedand other similar information.
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How do we use yourpersonal information?
The personal information you provided to HYPEXwill allow us to
· Fulfil your product or service order;
· Alert you of new products or services, features, orenhancements;
· Handle/route your customer service or technical supportquestions or issues;
· Notify you promotions and offers.
· To improve customer service - Information you provide helps usrespond to your customer service requests and support needs more efficiently.
· To process payments - We may use the information Users provideabout themselves when placing an order only to provide service to that order.We do not share this information with outside parties except to the extentnecessary to provide the service.
· To fulfil compliance requirements - We may use the informationUsers provide in order to ensure that regulated companies which work with usare able to fulfil their obligations under legislation relating to moneylaundering, terrorist financing, and other forms of financial compliance. Weonly share this information with outside parties to the extent necessary toprovide the service.
We may occasionally hire other companies toprovide services on our behalf, including but not limited to handling customersupport enquiries, processing transactions. Those companies will be permittedto obtain only the personal information they need to deliver the service. HYPEXtakes reasonable steps to ensure that these organisations are bound byconfidentiality and privacy obligations in relation to the protection of yourpersonal information.
What type ofcommunication may I receive?
Special Offers andupdates
We will occasionally send you information onproducts, services and special deals and promotions. Periodic emails will alsobe sent updates pertaining to their order. It may also be used to respond totheir inquiries, questions, and/or other requests. If a User decides to opt-into our mailing list, they will receive emails that may include company news,updates, related product or service information, etc. If at any time a Userwould like to unsubscribe from receiving future emails, we include detailedunsubscribe instructions at the bottom of each email or User may contact us viaour Site.
What choices do I haveregarding the collection, use, and distribution of my personal information?
HYPEX allows you to control the way that weuse personal identifying information that we might obtain. At the time you providepersonal information, HYPEX may give you the option of declining any futureoffers or information about new products, promotions or services. In addition,many of the “mailings” that HYPEX may send you, such as newsletters, have theprocedures within them to cancel the receipt of any future mailings. Lastly youmay be given the opportunity to “opt-out”.
How secure is mypersonal information?
HYPEX has taken steps to assure that allinformation collected will remain secure and in its original form, i.e. free fromany alteration. As such, access to all personal information is strictlycontrolled.
We adopt appropriate data collection, storageand processing practices and security measures to protect against unauthorizedaccess, alteration, disclosure or destruction of your personal information,username, password, transaction information and data stored and processed viaour Site.
Sensitive and private data exchange betweenthe Site and its Users happens over a SSL secured communication channel and isencrypted and protected with digital signatures. We store your personal andnon-personal information securely throughout the life of your HYPEX account onour computers in Australia and elsewhere in the world where HYPEX facilities orour service providers are located. HYPEX will retain your personal informationfor a minimum of five years or as necessary to comply with our legalobligations or resolve disputes.
While HYPEX cannot guarantee that unauthorizedaccess by external parties will never occur, rest assured that HYPEX takesgreat care in maintaining the security of your personal information and inpreventing unauthorized access to it through the use of appropriate technologyand internal procedures.
Sharing your personalinformation
We do not sell, trade, or rent Users’ personalidentification information to others. We may share generic aggregateddemographic information not linked to any personal identification informationregarding visitors and users with our business partners, trusted affiliates andadvertisers for the purposes outlined above.
We may share your personal information with:
· Financial institutions, payment processors, and identity serviceproviders with which we operate.
· Service providers under contract who help with parts of ourbusiness operations such as fraud prevention, compliance, marketing, andtechnology services. Our contracts dictate that these service providers onlyuse your information in connection with the services they perform for us andnot for their own benefit.
· Law enforcement, government officials, or other third partieswhen:
· We are compelled to do so by a subpoena, court order, or similarlegal procedure; or
· We believe in good faith that the disclosure of personalinformation is necessary to prevent physical harm or financial loss, to reportsuspected illegal activity, or to investigate violations of our User Agreement.
· Other third parties with your consent or direction to do so.
Third party websites
Users may find advertising or other content onour Site that link to the websites and services of our partners, suppliers,advertisers, sponsors, licensors and other third parties. We do not control thecontent or links that appear on these websites and are not responsible for thepractices employed by websites linked to or from our Site. In addition, thesewebsites or services, including their content and links, may be constantlychanging. These websites and services may have their own privacy policies and customerservice policies. Browsing and interaction on any other website, includingwebsites which have a link to our Site, is subject to that website’s own termsand policies.
If you deactivate your HYPEX account, we willmark your account in our database as “Deactivated,” but will keep your accountinformation in our database for a period of time described above. This isnecessary in order to deter fraud, by ensuring that persons who try to commitfraud will not be able to avoid detection simply by closing their account andopening a new account. If you do deactivate your account, your personallyidentifiable information will not be used by us for any further purposes, norsold or shared with third parties, except as necessary to prevent fraud andassist law enforcement, as required by law, or in accordance with this PrivacyPolicy.
How do we keeppersonal information accurate and up-to-date?
We endeavour to ensure that the personalinformation it holds is accurate and up-to-date. We realise that thisinformation changes frequently with changes of address and other personalcircumstances. We can generally update your customer information over thetelephone, by email from your registered email address or online via theelectronic trading service.
What if you have acomplaint?
Consent to Processing
By providing any personal information to HYPEX,all Users internationally fully understand and unambiguously consent to thecollection and processing of such information. If you do not agree to thispolicy, please do not use our Site.